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Industries

Sectors where we know the process before you explain it.

We are deliberately narrow. These are the Malaysian sectors where we have done the work, understand the operating model, and can challenge a requirement rather than simply build it. If you are outside them, say so — we will tell you honestly whether we are the right partner.

Manufacturing & distribution

Revenue arrives through a dealer network you don't employ and a service operation you can't see.

The pattern we meet

Quotations are prepared in Excel by four branches using three different templates. Distributor performance is reviewed from a monthly spreadsheet that arrives late. Warranty claims are argued over email because nobody can prove the install date. After-sales service is profitable in theory and unmeasured in practice.

What we build

  • Dealer and distributor management with tiered pricing, targets and a self-service portal
  • Controlled quoting with product configuration, discount approval and version history
  • Registered installed base with serial numbers, warranty start dates and claim workflow
  • Spare parts enquiry-to-order and technician dispatch on Field Service
  • Integration to the ERP so an order placed in CRM does not get re-keyed by finance

Modules

Dynamics 365 Sales · Field Service · Customer Service · Power Pages dealer portal · Customer Master & Deduplication pack

The measurable outcome

The usual first win is not the pipeline. It is warranty: once the installed base is registered with real dates and entitlements, the arguments end and the free work stops being free.

Field Service schedule board showing six technicians across a working day with skills, colour-coded jobs, durations and entitlement status.
Dispatch for a service operation spanning Peninsular and East Malaysia — skills and certifications respected, entitlement checked before anyone is sent.

Logistics, shipping & ports

Multiple operating companies, shared customers, and governance that has to hold across all of them.

The pattern we meet

A group running several operating companies under one board, each with its own customers, its own approvals and its own way of quoting. The same customer exists as three different records. Procurement runs on email and a shared drive, and every audit produces the same finding. Rate quotations are prepared branch by branch with no visibility of what was quoted last time.

What we build

  • Group-wide customer master with entity hierarchy and branch-scoped security
  • Procurement hub with approval matrices that differ per operating company
  • Vendor qualification, document expiry tracking and performance scoring
  • Asset registers for vehicles, equipment and facilities, with maintenance scheduling
  • Rate and tender management, with a history of what was quoted, to whom, and why it was lost

Modules

Power Platform & Dataverse custom apps · Procurement & Vendor Management Hub · Asset & Maintenance Register · Dynamics 365 Sales · Customer Service

The measurable outcome

Procurement cycle time and audit findings, first. A group-wide customer view is the harder, more valuable second phase — and it is much easier once one governed application has already proven the platform internally.

Procurement Hub showing purchase requisitions across four operating companies with approval stages, approvers and ageing.
Procurement across the operating companies of a single group — shared suppliers, separate approval matrices, one audit trail.

Property & construction

The sale is one system, the handover is another, and the defect list is a WhatsApp group.

The pattern we meet

Launch-day leads arrive from six sources and are chased by agents on personal phones. Bookings, SPA progress and loan status sit in a property software package that marketing cannot see into. After vacant possession, defect reports arrive by WhatsApp photo and are tracked on a spreadsheet by one very tired person.

What we build

  • Lead capture from campaigns, portals, walk-ins and agents into one qualified pipeline
  • Unit availability, booking and buyer journey visibility, integrated to your property system
  • Defect and handover management with photos, trades assignment and rectification SLAs
  • Tenant and facilities service requests on WhatsApp, routed to the right contractor
  • Buyer journeys — from booking through progress updates to handover and referral

Modules

Dynamics 365 Sales · Customer Insights Journeys · Customer Service · Field Service · Power Pages buyer and tenant portal

The measurable outcome

Defect rectification is where reputation is made or lost, and it is almost always the least systematised part of the business. It is also the fastest thing to fix.

Financial services & insurance

Where every process needs an audit trail and every record needs a lawful basis.

The pattern we meet

Distribution runs through agents, brokers and bancassurance partners with inconsistent data quality. Onboarding involves documents collected three times over. Complaints are logged in one place and resolved in another. Marketing wants a single customer view; compliance wants to know who consented to what, when, and through which channel.

What we build

  • Agency and intermediary management: recruitment, licensing, hierarchy, production tracking
  • Onboarding with document checklists, verification steps and a complete audit trail
  • Complaints handling with regulated response clocks and root-cause reporting
  • Consent, purpose and retention modelled to PDPA obligations, enforced at point of use
  • Renewal and retention journeys triggered by policy and behavioural data

Modules

Dynamics 365 Sales · Customer Service · Customer Insights Data & Journeys · PDPA Consent & Retention pack · Dataverse custom apps

The measurable outcome

With direct liability now extending to data processors and penalties up to RM1 million, the consent and retention layer is not a compliance nicety. It is the thing that makes the customer data platform approvable in the first place.

Energy, solar & utilities

Long sales cycles, site-dependent quoting, and revenue that only arrives if the asset keeps performing.

The pattern we meet

An enquiry needs a site survey before it can be quoted, and the survey lives in a technician's phone. Proposals depend on roof condition, tariff assumptions and financing structure. After installation, the O&M contract is the actual business — and it is managed on a maintenance spreadsheet with dates nobody checks.

What we build

  • Enquiry-to-survey-to-proposal pipeline with mobile site survey capture and photos
  • Configurable proposals with system sizing, savings modelling and financing options
  • Installation project tracking with milestones, approvals and utility submissions
  • O&M contracts with preventive schedules, entitlement checks and performance-linked SLAs
  • Asset register per site, with fault history feeding renewal and upsell conversations

Modules

Dynamics 365 Sales · Field Service · Asset & Maintenance Register · Power Apps mobile survey · Customer Service

The measurable outcome

Survey-to-proposal turnaround is the single biggest conversion lever in this sector. Getting it from days to hours changes the close rate before anything else is touched.

Asset and maintenance register showing a site-to-component asset hierarchy, entitlement status, and a preventive maintenance schedule across six months.
An O&M contract only pays if the schedule is real: asset hierarchy, entitlement and preventive plans that raise work orders on their own.

Healthcare, education & GLCs

Case-heavy operations under governance that expects the numbers to be defensible.

The pattern we meet

Enquiries arrive across a call centre, a website form, WhatsApp and walk-in counters, and are counted differently by each. Service standards are published but not measured at the case level. Reporting to a board, a ministry or a regulator is assembled by hand every quarter from four systems.

What we build

  • Unified enquiry and case management across every channel, counted once
  • Admissions, appointment or programme enrolment journeys with automated follow-up
  • Service standards as configured SLAs, with escalation and exception reporting
  • Role-based security and field-level protection for sensitive personal data
  • Governance reporting produced from the system rather than reassembled each quarter

Modules

Dynamics 365 Customer Service · Customer Insights Journeys · Dataverse custom apps · PDPA Consent & Retention pack · Power Pages

The measurable outcome

The first value is usually not efficiency — it is that the quarterly report becomes a dashboard, and the numbers in it stop being contested.

Your sector

Not on this list?

Tell us the process that is costing you and we will say plainly whether Dynamics 365 is the right answer — and whether we are the right partner to build it. Both answers are sometimes no.

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