A specialist practice, on purpose.
Dynus is a Kuala Lumpur-based Microsoft partner working exclusively in Dynamics 365 Customer Engagement, Dataverse and the Power Platform. We are not a general IT services firm with a Dynamics team attached, and we do not intend to become one.
We kept being the second partner in the room.
Dynus was founded in Kuala Lumpur in 2023. The pattern that started it is one we still see most weeks: an organisation has bought Dynamics 365, paid for an implementation, gone live — and the work has quietly moved back to spreadsheets and WhatsApp. The licences renew. The dashboards still load. Nobody enters a lead.
The cause is rarely the product. It is scope that stopped at go-live, customisation built without an environment strategy, data nobody reconciled, and a partner who moved on the following Monday. Those are solvable problems, but only by people who stay long enough to see the consequences of their own decisions.
So we built a practice around staying: one platform, one country, senior consultants who scope and then build what they scoped, and support contracts that begin where most projects end.
What we do
Consultation, implementation and managed evolution of Dynamics 365 Customer Engagement — Sales, Customer Service, Field Service and Customer Insights — plus custom business applications on Dataverse and the Power Platform: custom entities and fields, forms and views, business rules, Power Automate flows, C# plug-ins, PCF controls, Power Pages portals and Copilot Studio agents.
What we don't do
Finance and Supply Chain, Business Central, and general infrastructure work. Where an ERP is in scope we integrate to it or work alongside your ERP partner. We would rather be genuinely excellent at one half of the Dynamics estate than adequate across all of it.
Where we work
Based in Kuala Lumpur, delivering across Malaysia — Peninsular and East — and into Singapore and Brunei. GMT+8, on your calendar, in your time zone.
Six commitments we will be held to.
Senior people, start to finish
The consultant who runs your discovery workshop configures your solution and answers the phone in hypercare. Small team, no handover, no relay through an account manager.
Priced before you commit
Fixed-scope packages wherever the scope can be fixed. Where it genuinely cannot, we say so and phase it, rather than quoting a number we know will move.
No licence markup
You buy Microsoft licences from Microsoft or your CSP. Our advice on what to buy is not improved by us earning a margin on it.
Built to be handed over
Managed solutions, source control, documentation and an admin runbook as standard. If you take the system in-house or change partners, it transfers cleanly.
Honest about fit
If Dynamics 365 will not pay for itself in your situation, we will tell you before you sign. A platform recommendation that fails costs us far more than the project was worth.
Local context, not localised slides
PDPA, WhatsApp, multi-entity group structures, multilingual users, data residency, East Malaysian coverage. This is the layer that decides whether a global template survives contact with your business.
A conversation costs nothing and usually clarifies a lot.
Tell us what is not working. We will tell you whether we can fix it, what it would take, and whether it is worth doing at all.